I'm getting a little nervous about the yarn I ordered for it.
It all started a bit over a month ago, when I found the pattern and set my heart on knitting it in Rowan Linen Drape, the yarn the pattern calls for, which is, of course, discontinued. (Because the knitting goddess gets PMS too sometimes. You know what I'm talking about.)
Anyway, so I searched high and low on the internets for someplace that had enough of this super duper special and ever-so-discontinued yarn in stock, in a color I would actually enjoy wearing, and after a whole morning of searching, I found a site. With it in Stock. In a very pretty blue.
So I pounced. I ordered it without giving it a second thought.
When they charged my credit card without a notification of shipment, I thought, hey, lots of these yarn stores are small shops and sometimes they don't always have all the built in processes of a larger place.
Then a week went by and no yarn. I figured it would be any day now. I started running up the steps when I got home from work, expecting a package filled with a sweater's worth of new yarn, just begging to be cast on.
But another week passed and there was no box.
So I called and left a voice mail. No reply.
I sent an email to the company. No reply.
And then I left another voice mail. This time, there was still no reply. I don't know why I expected this would be different from the first time. It must be something related to how I never swatch for stocks, and yet I'm still surprised when they never fit.
Anyway, I started to get worried. What if this was some internet scam? I gave them my credit card, they charged it, what recourse did I have if they never shipped the yarn? Or never had the yarn in the first place. (Now, I had started to form a list of numbers in my head to call and register complaints, etc. etc., but really, it would have been a serious pain in the ass. I just wanted someone to return my call and send me my yarn.)
Another week passed, and I sent this email:
I have called and emailed regarding my order below, and no one has responded. Would you please confirm my order below, when it was shipped?
So, you can imagine that I was a little taken aback when I got this response:
I have checked and someone did indeed talk to you. Your order has been shipped. We will try and trace it - if we can't find it, we will reship or refund. Please give us a few days.
Someone talked to me? Puzzled does not begin to describe my reaction to this.
Thanks for getting back to me, but the note in the file must be incorrect, because I have not spoken to anyone. You might want to follow up with the person who said they called?I've been getting worried, because I sent an email shortly after I placed the order, and then two voicemails..... in any case, thanks for responding, I'm sure it will arrive in the next few days, and if it doesn't, I will let you know then. I was more concerned (because of the lack of response) that COMPANY NAME* was a fake internet company and that my credit card was charged and I'd never be able to track anyone down. I understand that shipping can take some time, and I'm not in huge rush for the yarn.
I don't know, maybe I pissed her off (I figured that if Brenda was the proprietess, that she
would want to know that the way they are conducting business is not one
that is conducive to keeping customers, and that potentially she has an employee who is lying to her), but they ended up reshipping a week and a half ago, and once again, there's no yarn (yet?).
I'm still running up the steps, hoping that there will be a box waiting for me.... but I can't help wondering if this was just an ill-fated yarn purchase, and that I should start looking for a backup source for the Rowan Linen Drape. And when do I cut bait? Another week? When does the shop start to think that I'm taking the yarn shipments and complaining so that they don't charge me? (And why can't I help feeling that way?)
Argh. Keeping my fingers crossed that it comes soon, and that the project isn't jinxed.
*Name changed to protect the potentially innocent.